Refund policy

Effective Date: [Insert Date]

At Bleu’s Beanery, we are committed to providing you with the highest quality coffee and a smooth shopping experience. Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to guide you through our return and refund process.

🔄 Returns

We understand that sometimes things don’t go as planned. Our return policy is designed to be simple and hassle-free.

  • You may return most items within 30 days of delivery for a full refund.

  • Items must be unused, unopened, and in their original packaging.

  • To initiate a return, please contact us at:
    ✉️ Email: stevedjordan45@gmail.com
    📞 Phone: 704-974-4836

  • Include your order number and a brief description of the reason for return.

  • Important: Customized or perishable items (like roasted coffee beans) may not be eligible for return unless defective.

💰 Refunds

We process refunds quickly to ensure you get your money back as soon as possible.

  • Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

  • Approved refunds will be processed and a credit applied to your original method of payment within 5–7 business days.

  • If the refund is delayed, please contact us immediately at:
    ✉️ Email: stevedjordan45@gmail.com
    📞 Phone: 704-974-4836

  • Note: Shipping fees are non-refundable unless the return is due to a defect or error on our part.

🔁 Exchanges

Sometimes you might receive a damaged or defective product, and we want to make it right.

  • We only replace items if they are defective, damaged, or incorrect.

  • To request an exchange, contact us immediately:
    ✉️ Email: stevedjordan45@gmail.com
    📞 Phone: 704-974-4836

  • Include photos of the defective item along with your order number.

  • Once confirmed, we will ship the replacement item as quickly as possible, free of additional charges.

🚚 Shipping for Returns

  • Customers are responsible for return shipping costs, except for defective or incorrect items.

  • We recommend using a trackable shipping service to ensure your return is received.

  • Shipping costs are non-refundable unless the return is due to our error.

⏰ Return Timeline

  • Request a Return: Within 30 days of receiving your order.

  • Inspection & Approval: 2–5 business days after we receive your item.

  • Refund Processing: 5–7 business days after approval.

📞 Contact Us

If you have any questions, concerns, or need assistance, we are here to help!

We value your business and want your experience with Bleu’s Beanery to be as delightful as our coffee. ☕🌟